FAQ

Q. How do purchase my order on the site?
To order your purchase:-

  1. Click the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed with your payment for the products.
  3. You'll reach a log in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
  5. From here, you need to select your shipping methods and click the “next” button.
  6. Next, you'll need to choose your payment method then click the “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
www.glamqueenmall.com offers various kind of Payment Methods as shown below:-
1. Credit Card
-Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
-Via Ipay88 (Visa or Mastercard / Internet Banking) 


2. Offline Bank Transfer

Bank: MAYBANK
Bank Account: 512352657705
Account Name: ST VENTURE MARKETING

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
The total amount you have paid :
Your Order No :

You may scan and email us the above info to Email Address: help.glamqueenmall@gmail.com or take a snapshot of the bank slip and forward it to +60-0176737729

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill in your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that has been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customer service email at help.glamqueenmall@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that have already shipped or in courier transit cannot be cancelled. 



Q. What is the product's transaction currency?
All products transaction currency will be done in RM.

Q. How long does the delivery usually takes?
Delivery usually will take about 2 to 4 working days within Peninsular Malaysia, while Sabah and Sarawak will take much longer days. Please take note, shipping during MCO might be slightly delayed and it is not within our control. 


Q. I still have doubts!
Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly send us an email to help.glamqueenmall@gmail.com for us to clear your doubts.